Solvana Terms & Conditions

Effective Date: September 16, 2026

These Terms & Conditions ("Terms") are a legal agreement between you and Solvana Suncare, LLC, doing business as Solvana ("Solvana," "we," "us," or "our"), governing your access to and use of solvanaco.com (the "Site") and any purchase you make through it, including preorders. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site or place an order.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you represent that you meet these requirements and that all information you provide is accurate. We currently ship only to addresses within the United States.

2. Our Products

Solvana products, including Golden Vanilla, are SPF-rated, fragranced sunscreen — an over-the-counter (OTC) drug product regulated by the FDA. Please read and follow the Drug Facts label and directions included with your product. Apply as directed, discontinue use and consult a doctor if irritation or a rash develops, keep out of reach of children, and use in combination with (not as a replacement for) other sun-safety measures such as shade and protective clothing. Product colors, scent perception, and packaging may vary slightly from images shown on the Site.

Nothing on the Site is medical advice, and Solvana products are not intended to diagnose, treat, cure, or prevent any disease other than as stated on the product's FDA-compliant Drug Facts label.

3. Preorders

Some or all products on the Site may be offered on a preorder basis before they are manufactured, in stock, or ready to ship. By placing a preorder, you understand and agree to the following:

• You are reserving a place in the order queue, not a specific unit or delivery date. Preorders are processed in the order they are received.
• Placing a preorder does not guarantee that you will receive one of the first 5,000 units produced, or any specific production run. If demand for a launch exceeds the initial production quantity, preorders will be filled from subsequent production runs, in the order received, once additional inventory is available.
• You will not be shipped your product until it is manufactured, in stock, and released. Any release date, ship date, or delivery estimate shown on the Site, at checkout, or in marketing communications is our good-faith estimate only — it is not a guarantee.
• Estimated release and ship dates are subject to change, and may be delayed due to manufacturing timelines, FDA compliance requirements, supply chain issues, customs/import processing, or other factors outside our reasonable control. We will do our best to keep you updated by email regarding material changes to your estimated ship date.
• Payment timing: unless stated otherwise at checkout, your payment method will be charged at the time your preorder is placed, in order to secure production and your place in the queue.
• Cancellation: you may cancel your preorder and receive a full refund at any time before your order ships, by emailing solvanallc@gmail.com with your order number. We do not charge a cancellation fee.
• Our right to modify or cancel: we reserve the right to limit, delay, modify, or cancel preorder availability at our discretion — including due to regulatory, manufacturing, or supply issues — and will issue a full refund for any preorder we cancel.
• No interest accrues on preorder funds held prior to shipment.

4. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice; a price change will not apply to an order you've already placed and paid for. We collect applicable sales tax as required by law. Payments are processed through Shopify Payments/Stripe or another payment processor we designate; by providing payment information, you represent that you are authorized to use that payment method.

5. Shipping

We currently ship to addresses within the United States only. Shipping timelines shown on the Site are estimates, not guarantees. Risk of loss and title to products pass to you upon our delivery to the shipping carrier. We are not responsible for delays caused by the carrier, weather, incorrect address information you provided, or other events outside our reasonable control.

6. Returns and Refunds

Returns, refunds, and cancellations (other than preorder cancellation under Section 3) are governed by our Return & Refund Policy, available on our website, which is incorporated into these Terms by reference.

7. Intellectual Property

The Solvana name, logo, product names and scent names, taglines (including "Crafted by the Sol" and "Fragranced Full Body Protection"), packaging design, and all content on the Site (text, graphics, images, and design) are owned by or licensed to Solvana Suncare, LLC and are protected by trademark, copyright, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content or branding without our prior written permission.

8. Acceptable Use

You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to the Site or its systems; use automated means (bots, scrapers) to access the Site without our permission; interfere with the Site's operation; misrepresent your identity; or resell Solvana products without our prior written authorization.

9. Accounts

If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at solvanallc@gmail.com if you suspect unauthorized use of your account.

10. Third-Party Links

The Site may link to third-party websites or services we don't control. We're not responsible for the content, privacy practices, or terms of any third-party site.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ESTIMATED RELEASE OR SHIP DATE WILL BE MET. Nothing in this section limits any warranty or right that cannot be excluded under applicable law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVANA AND ITS OWNERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SITE OR OUR PRODUCTS, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. This limitation does not apply to liability that cannot be limited under applicable law (for example, liability for gross negligence, willful misconduct, or personal injury where such limitation is not permitted).

13. Indemnification

You agree to indemnify and hold Solvana harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of the Site, violation of these Terms, or violation of any law or third-party right.

14. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully — it affects your legal rights.

Agreement to Arbitrate. You and Solvana agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any Solvana product (a "Dispute") will be resolved through final and binding individual arbitration, rather than in court, except as set out below.

Exceptions. Either party may instead bring a qualifying claim in small claims court, and either party may seek injunctive or other equitable relief in court to prevent misuse of intellectual property.

Arbitration Procedure. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator and may be conducted remotely or based on written submissions where permitted by AAA rules, at the option of the party seeking arbitration if the claim qualifies under AAA's rules for such proceedings.

Class Action Waiver. You and Solvana agree that any Dispute will be resolved on an individual basis only, and not as part of a class, consolidated, or representative action. Neither party may bring or participate in a class action, class arbitration, or representative action against the other. If this class action waiver is found unenforceable as to a particular Dispute, that Dispute (and only that Dispute) may proceed in court rather than in arbitration.

Opt-Out. You may opt out of this arbitration agreement by emailing solvanallc@gmail.com within 30 days of your first order or first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and order number. If you opt out, Disputes between you and Solvana will be resolved in the courts identified in Section 15.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. For any Dispute not subject to arbitration (including as a result of a valid opt-out under Section 14), you agree to the exclusive jurisdiction of the state or federal courts located in Duval County, Florida.

16. Changes to These Terms

We may update these Terms from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be posted on the Site, and your continued use of the Site or placement of an order after changes take effect means you accept the updated Terms.

17. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy and Return & Refund Policy, are the entire agreement between you and Solvana regarding the Site and our products. We may assign these Terms in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control (including natural disasters, carrier disruptions, or regulatory delays).

18. Contact Us

Solvana Suncare, LLC
Email: solvanallc@gmail.com

This is a general contact address while we finalize our permanent support inbox — it will be updated here once our Google Workspace email is live.