Solvana Return & Refund Policy

Effective Date: September 16, 2026

We want you to love your Solvana order. Because our products are an FDA-regulated, topical SPF drug product, we handle returns a little differently than a typical apparel or accessory brand — the policy below is designed to be fair to you while protecting product safety and hygiene for everyone.

1. Standard Returns — Unopened Product

You may return unopened, unused Solvana product in its original packaging within 14 days of the delivery date for a refund to your original payment method.

To be eligible:

• The product must be unopened, unused, and in its original packaging
• You must contact us at solvanallc@gmail.com within the 14-day window with your order number to receive return instructions
• You are responsible for return shipping costs unless the return is due to our error or a defective/damaged item (see Section 2)

Once we receive and inspect the returned item, we'll process your refund to your original payment method, typically within 5–10 business days. Opened, used, or partially used product cannot be returned for hygiene and safety reasons and is not eligible for a refund under this section.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, contact us at solvanallc@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will, at your choice, send a replacement at no additional cost or issue a full refund, and we'll cover the cost of return shipping (if a return is needed) with a prepaid label.

3. Non-Returnable Items

The following are not eligible for return or refund:

• Opened or used product (except when damaged/defective as described in Section 2)
• Gift cards
• Any item marked "final sale" at the time of purchase

4. Preorders

If you placed a preorder and want to cancel before your order ships, you're entitled to a full refund with no cancellation fee — email solvanallc@gmail.com with your order number. Once a preorder has shipped, it is treated as a standard order and is subject to the return terms in Sections 1–3 above (i.e., unopened returns within 14 days of delivery, or damaged/defective handling under Section 2). Placing a preorder does not entitle you to a refund solely because your estimated ship or release date changes — see our Terms & Conditions for details on how preorders work.

5. How to Start a Return

Email solvanallc@gmail.com with your order number, the reason for your return, and (if applicable) a photo of any damage or defect. We'll respond with return instructions, including where to ship the item if a physical return is required.

6. Refund Timing

Once your return is received and inspected (or, for damaged/defective items, once approved), refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

7. Questions

Solvana Suncare, LLC
Email: solvanallc@gmail.com

This is a general contact address while we finalize our permanent support inbox — it will be updated here once our Google Workspace email is live.